What’s The Background of Fabletics?
Fabletics is an online subscription retailer founded by actress Kate Hudson and the co-founders of JustFab, a $1 billion startup. The company focuses on selling women’s sportswear, footwear, and accessories. It has gained considerable attention thanks to its LA-inspired style and for featuring Kate Hudson as its primary spokesperson.
We’ve dug deep into the company’s history and operations to help judge whether Fabletics is a legitimate business or running a scam.
Fabletics operates on a monthly subscription model where members are charged a fee, which can then be used as a credit towards purchasing products on the site. As a member, you are entitled to significant discounts on products, but the membership can be expensive if the user is not taking advantage of the credits.
However, we’ve discovered some red flags after analyzing customer reviews and investigating the company’s business practices. Several complaints claim that Fabletics is deceitful with its subscription model, tricking customers into unwanted memberships and making it challenging to cancel them (source).
The Better Business Bureau (BBB) has compiled numerous reviews from customers who argue that Fabletics signs them up for monthly memberships without their knowledge and charges them at least $59 a month without permission (source).
We have also found that the co-CEOs and co-founders of JustFab, the parent company of Fabletics, have been involved in businesses with similar complaints since 2004, calling into question their overall ethical business practices (source).
While the products and services offered by Fabletics are legitimate and have many satisfied customers, the question remains whether their subscription model and business practices are misleading.
Why Do People Think Fabletics is a Scam?
Although Fabletics offers stylish workout gear, many customers have raised concerns, labeling it a scam due to issues with the VIP membership. One of the main problems revolves around Fabletics’ monthly subscription fees and the difficulty of canceling the service.
Customers who sign up for the Fabletics VIP membership receive significant product discounts. However, if a VIP member doesn’t make a purchase or skip the month by the 5th, their credit card is charged a monthly fee as store credit. Many customers have faced issues where they were assigned the subscription fee despite their attempts to cancel the service or skip that specific month.
Fabletics has received numerous customer complaints; some have even filed reports with the Better Business Bureau. The main grievances are related to the difficulty canceling memberships, unexpected charges on their credit cards, and less-than-helpful customer support.
We have found that the key to avoiding these issues is carefully reading Fabletics’ VIP membership terms and conditions. Prospective members should be well aware of the implications of the membership and the responsibility to manage their account, including skipping the month or canceling their subscription if they do not wish to continue using the service.
What Fabletics Controversies or Lawsuits Exist, if Any?
We have encountered controversies surrounding Fabletics, with multiple customer complaints and negative reviews. A Buzzfeed News article described how Fabletics and its parent company, JustFab, received over 1,000 complaints, with people calling them a scam. The main issue for many customers seems to be the subscription model employed by Fabletics, with some accusing the company of not being transparent about the monthly charges.
Many customers have reported difficulty in canceling their subscriptions and expressed frustration at being continually charged even after cancellation. The Better Business Bureau (BBB) has received numerous complaints about Fabletics, providing evidence of unhappy customers who feel misled by the company’s sales strategies.
In addition to subscription and cancellation issues, allegations of abuse in Fabletics factories have also surfaced. A TIME investigation found at least 38 current workers of a Taiwanese factory called Hippo Knitting, located in Lesotho, who claimed they experienced harassment and mistreatment. This raises concerns about the ethics of the company’s supply chain and the treatment of workers.
Fabletics has responded to customer complaints by claiming they are committed to improving their service. They highlight their updated cancellation policy, which now allows for canceling subscriptions through live chat support, their website, or by phone. However, many customers still argue that these changes have not made the process any less frustrating or confusing.
While we cannot definitively label Fabletics as a scam, there are several controversies and issues around the company’s subscription model, customer service, and treatment of workers. Potential customers need to be aware of these concerns and decide whether or not they want to invest in Fabletics products.
What Did We Find In Our Research of Fabletics?
Our research found that Fabletics, the athletic apparel company co-founded by Kate Hudson, has faced accusations of being a scam by some unhappy customers. These claims primarily revolve around the company’s VIP Membership program, which offers exclusive discounts, free shipping on orders over $49.95, and personalized workout gear recommendations.
When signing up for this membership program, new members receive significant discounts on their first purchase, often being led to believe they are simply getting a great deal. However, the membership involves a monthly credit of $49.95, which can be used to shop at Fabletics or saved for future purchases. Many customers have reported being unknowingly enrolled in this monthly subscription, which has been described as difficult to cancel.
The scam allegations don’t stem from the quality of Fabletics garments themselves. The leggings, sports bras, and other various workout clothes have been widely praised for their comfort, durability, and fashionable designs. Additionally, the shipping and return processes have not been the primary source of customers’ frustrations.
However, the issue lies in the lack of transparency regarding the VIP Membership program and the difficulty of canceling or changing subscriptions. Numerous customers have also complained about being charged the monthly fee even after they believed they had withdrawn their membership.
It is essential to recognize that not all customers share these negative experiences. Many have had positive shopping experiences with Fabletics, enjoying the quality of their workout gear, reasonable retail prices, and available discounts. Understanding the difference between the free General Membership and the VIP Membership before committing to a purchase is the trick to avoiding disappointment.
Having said that, while Fabletics may not be an outright scam, its marketing tactics and handling of the VIP Membership program have undoubtedly led to many unhappy customers.
What Is The Scam Grade for Fabletics?
Our research found that Fabletics has received numerous complaints, with some customers even accusing the company of being a scam. However, it is essential to consider the aspects of Fabletics’ service, rates, and cancellation policy to understand their scam grade better.
Fabletics operates a VIP program, offering its members significant discounts on athletic wear. The VIP program requires a monthly membership fee, but the problem arises when customers sign up for it unknowingly. Some users claim they were not adequately informed about the membership fee and found canceling challenging.
It’s worth noting that Fabletics also offers a free general membership with fewer benefits. The lack of clarity between these two memberships may have contributed to the negative experiences reported by some customers.
Regarding the quality of their products, Fabletics receives mixed reviews. Many customers praise the quality of their athletic wear, while others report issues with sizing and availability, particularly for plus sizes.
Considering these factors, we believe Fabletics cannot be labeled as a scam outright. The company offers genuine products and discounts through its VIP program. However, due to the lack of clarity regarding memberships and difficulty canceling subscriptions, we assign Fabletics a scam grade of C. We advise prospective customers to carefully read the terms and conditions and understand the difference between general and VIP memberships before purchasing.