What’s The Background of Chegg?
Chegg is a popular online platform that offers students a wide range of educational resources. The company has been operating in the USA for several years and provides services such as textbook rentals, online tutoring, and guidance in searching for scholarships. Known for its massive reach among high school and college students, Chegg focuses on helping them excel in STEM through technology and quality materials.
During the pandemic, Chegg experienced a surge in demand for its online resources as students turned to digital platforms to continue learning. The company, whose name is derived from the chicken and the egg problem, has a mission to address the challenge that students face in landing jobs without experience and acquiring experience without a job source.
Over the years, Chegg has faced some criticism for its legitimacy, such as accusations of enabling students to cheat in courses. However, we did not find conclusive evidence to label the entire company as a fraudulent operation. Some aspects of the platform could be misused, leading to cheating-related concerns. We observed that the multi-billion-dollar company has witnessed a 46% decline in its shares, which raises questions about its credibility and reliability.
Nonetheless, Chegg offers valuable resources that cater to genuine educational needs. Some prominent features of the platform include:
- Textbook rental services
- Scholarship search assistance
- Online tutoring in various subjects
- Comprehensive study materials
Although Chegg has faced some accusations of cheating, these allegations do not overwhelm the range of legitimate educational services the company provides. The platform can be a valuable resource for many students, but it is crucial to approach its offerings responsibly and ethically.
Why Do People Think Chegg is a Scam?
We’ve researched various opinions on Chegg, a popular educational platform, and we’ll analyze the aspects that make some people think it’s a scam. The main elements we’ll discuss involve students cheating, personal information breaches, and unsatisfactory subscriptions.
During the pandemic, the usage of Chegg services surged as students switched to remote learning. The company provides textbook rentals, assignment assistance, and a subscription-based service, Chegg Study, which gives access to textbook solutions and expert answers. Unfortunately, many students used Chegg to cheat, seeking help for online quizzes and exams. This practice has tarnished the company’s reputation for some individuals, who view it as a facilitator for cheaters.
Another concern is privacy and data breaches. Chegg has experienced multiple data breaches, exposing students’ personal information, including their names and social security numbers. The FTC criticized the company for not taking adequate security measures, raising questions about the safety of users’ data.
Lastly, we noticed that some customers faced challenges when interacting with the company’s customer service. Issues reported include refund delays, inability to cancel subscriptions, and unsatisfactory interactions with the chat service. Several users have shared their experiences on sites like Trustpilot, expressing their frustration with the company.
People’s perception of Chegg as a scam stems from:
- The facilitation of cheating among students
- Multiple instances of security breaches and data exposure
- Unsatisfactory customer service experiences
It must evaluate these aspects, remembering that not every negative experience or issue directly translates to a company being a scam. That being said, people should consider these factors when considering Chegg.
What Chegg Controversies or Lawsuits Exist, if Any?
We have researched Chegg and found a few relevant controversies and lawsuits in determining whether this company is a scam.
One of the significant legal issues involves a copyright lawsuit filed by Pearson Education. They accuse Chegg of “massive” copyright violations by publishing and selling answers to tests and practice exams owned by Pearson source. This lawsuit has raised concerns about the legitimacy and sustainability of Chegg’s student services.
In addition to the copyright lawsuit, Chegg has faced another legal challenge in a class-action case. The suit alleges that the company’s executives misled investors about the reasons for its rapid growth and the potential sustainability of such growth source.
Moreover, Chegg has come under fire for its lax data security practices. The Federal Trade Commission (FTC) acted against the company for carelessly exposing sensitive information about millions of its customers and employees, including Social Security numbers, email addresses, and passwords. This indicates a lack of responsibility in protecting customers’ personal information and might be considered a red flag regarding financial safety and privacy.
The main controversies and lawsuits we’ve come across:
- Pearson Education copyright lawsuit
- Class-action lawsuit, alleging misleading of investors
- FTC action regarding careless data security practices
We can see that there are some concerns in terms of Chegg’s service legitimacy and its handling of sensitive information. As a result, it’s essential to consider these factors, such as privacy and data security, when evaluating the company’s overall trustworthiness.
What Did We Find In Our Research of Chegg?
We dove deep into the internet to find whether Chegg is a scam or a legitimate service. We found several aspects that you need to consider while evaluating Chegg. Some of these include:
- Quality of services and resources offered
- Security and data breaches
- Personal information handling
- Refunds and subscription services
Chegg is a publicly traded corporation listed on the New York Stock Exchange. It is a legitimate business providing various resources for college students, such as study materials, textbooks, and tutoring services. Although Chegg claims to help millions of students, some professors argue that the platform has enabled cheating among college students by providing easy access to solutions for assignments and quizzes USA TODAY.
In our research, we found that Chegg provides numerous handy tools and services, such as:
- Chegg Study: A subscription service offering step-by-step textbook solutions, expert answers, and more.
- Chegg Writing: A grammar and plagiarism check tool similar to Grammarly.
- Chegg Math Solver: A paid app that assists students in solving math problems and includes a graphing calculator feature.
However, we also discovered that Chegg had faced multiple security concerns. The ed-tech company was involved in several data breaches, risking users’ personal information, including sexual orientation, disabilities, and other sensitive data. In response to these breaches, the FTC took action against Chegg for careless security practices. Consequently, Chegg is now mandated to provide its users access to their collected data and allow them to request deletion. The company must also implement multi-factor authentication to protect its customers’ accounts.
Regarding refunds, Chegg has a policy that allows users to request a refund within 14 days for their subscription services, such as Chegg Study. However, its users need to read the refund policies for each service, as they may vary.
Although Chegg’s tools and services provide valuable assistance for college students, their past security issues and potential for enabling academic dishonesty remain significant concerns. We advise users to evaluate these aspects when using Chegg’s platform.
What Is The Company’s Scam Grade for Chegg?
We have researched the legitimacy of Chegg. Chegg is a popular online platform that provides students services, such as textbook rentals, homework help, and study tools. Given its widespread use, assessing whether or not the company is a scam is essential.
It is worth mentioning that Chegg is a publicly traded company listed on the New York Stock Exchange, which suggests a level of credibility. They generated substantial revenue during the height of the pandemic, further supporting their services’ legitimacy. Additionally, the platform offers extensive assistance to students, covering various subjects, such as:
- STEM subjects
- Social Sciences
Many users have found Chegg services, like Chegg Study or Math Solver, helpful for exam preparation and solving complex math problems. However, users on review platforms have criticized the quality of some experts’ answers. Furthermore, there are concerns about plagiarism, grammar, and citation issues when using Chegg’s writing services.
A critical issue to consider is Chegg’s handling of sensitive user information. In recent years, multiple data breaches have exposed customer data, such as social security numbers, passwords, and sensitive personal information (FTC report). The Federal Trade Commission alleged that Chegg failed to properly secure customer data, which raises questions about the company’s commitment to privacy and data security.
While few believe Chegg as a whole is a scam, there are areas where they can improve, particularly in terms of data security and the consistent quality of expert answers. Based on our comprehensive review, we assign Chegg a scam grade of:
As with any subscription service, potential users should thoroughly evaluate the company’s offerings to determine if they can benefit from the services while remaining cautious about the potential risks.