What’s The Background Of Audible?
Audible is a popular online platform for purchasing and streaming audiobooks. The company was founded in 1995 but was acquired by Amazon in 2008. This acquisition enabled Amazon to integrate its services with Audible, providing users a seamless experience across both platforms. The primary business model of Audible revolves around selling audiobooks, podcasts, and other digital content. Their website showcases various titles, genres, and subscription plans to cater to customers’ preferences and needs.
Users have different options when it comes to accessing the content on Audible. They can purchase individual audiobooks or subscribe to a monthly membership plan that includes credits to be used on any audiobook within the platform. In addition, Audible offers several membership tiers, from essential to premium levels, catering to specific budget ranges and listening habits.
As an established company with Amazon’s backing, Audible has built its brand reputation over the years. However, some users have reported issues related to billing and customer service. Despite these issues, Audible continues to be a popular choice for audiobook enthusiasts.
From our thorough research, we’ve identified a few vital points that help us determine if Audible is a scam or not:
- Audible is a subsidiary of Amazon, a well-respected and reputable company.
- The platform offers a vast collection of audiobooks and digital content.
- They have various subscription plans suitable for different listeners.
- Customer reviews on platforms like Sitejabber and the Better Business Bureau show mixed opinions about Audible, with some users being dissatisfied with customer service.
These points indicate that Audible may have its share of negative reviews, but it is not a scam. The company is legitimate and has been offering its services to the public for several years. Weighing a company’s positive and negative aspects before making a judgment call is crucial.
Why Do People Think Audible Is A Scam?
Audible, a well-known audiobook platform, has faced some allegations related to scams and fraud. People seem to think that the company is involved in scams mainly due to specific issues, which we will discuss in depth.
Firstly, many customers feel frustrated with Audible’s free trial system. While it offers a free 30-day trial for potential subscribers, some users have reported issues when trying to cancel the trial and getting unintentionally charged. This has caused a lot of customer mistrust, leading some to believe that the company is purposely making the cancellation process difficult.
Secondly, customers have faced issues with refunds and payment errors. Many Audible users have reported that their subscription payments were in error, either through a chargeback or a double charge. Unfortunately, some customers claim that Audible’s customer service is unhelpful in resolving these issues. This furthers the belief that Audible may be involved in fraudulent practices.
Here are some key points that contribute to the perception of Audible being a scam:
- Difficulties in canceling the free trial
- Payment errors and double-charging
- Issues with refunds
- Alleged unhelpful customer service
Furthermore, some people have come across emails that appear to be from Audible but are, in fact, phishing attempts. These emails may contain attachments or prompts to install software and forge email addresses to make it look like they’re from the company. This has led to confusion and has fueled rumors of scams associated with Audible.
However, it is essential to note that while there are real issues and concerns related to customer service and account management, Audible is a legitimate business owned by Amazon, and it’s crucial to differentiate between actual company practices and scams that may use the company’s name.
We understand that some factors have contributed to the perception of Audible being a scam. However, it is essential to be vigilant against potential phishing attempts and to communicate directly with the company to resolve any issues or concerns before forming a definitive opinion.
What Audible Controversies Or Lawsuits Exist, If Any?
We stumbled upon a few noteworthy issues in our search for controversies and lawsuits surrounding Audible.
First, in 2019, some of the world’s largest book publishers filed a lawsuit against Audible over a controversial speech-to-text feature. The publishers claimed that this feature infringed upon their copyrights and potentially harmed sales.
Another case occurred in 2017 when a former Audible subscriber filed a class-action lawsuit accusing the company of using bait-and-switch tactics and false advertising. The subscriber alleged that he paid for forfeited credits when he canceled his subscription.
In a separate incident, authors raised concerns regarding Audible’s ‘Easy Exchange’ policy, which allowed users to return or exchange audiobooks. They argued that this policy unfairly deducted costs from writers’ royalties instead of being absorbed by the company. Audible changed this policy, but it remained a significant point of contention for many writers.
Some of the key controversies and lawsuits include:
- A copyright infringement lawsuit filed by major book publishers over Audible’s speech-to-text feature
- A class-action lawsuit accusing Audible of using bait-and-switch tactics and false advertising
- Criticisms of Audible’s “Easy Exchange” policy affecting writers’ royalties
We have extensively researched these issues to provide a fair and informed perspective on whether Audible has been involved in scams or controversies. It is essential to consider these instances while judging the company’s practices.
What Did We Find In Our Research of Audible?
We deeply explored Audible, a popular audiobook service provided by Amazon. We wanted to determine whether it was genuine or a scam. In our research, we went through numerous reviews of the service, subscription plans, and the content they offer. We also analyzed their customer service support and the experiences of audiobook listeners and authors or publishers.
Firstly, Audible is a well-established company owned by Amazon. Its primary business involves providing audiobook services to its members through a subscription model. The platform offers a wide range of content, including bestsellers, new releases, and exclusive audiobooks, which fall into various categories. It’s worth mentioning that their books are genuine, and the Amazon account integration makes it a seamless experience for users.
They offer two types of subscriptions: Audible Plus and Audible Premium Plus. Both give customers access to thousands of titles, podcasts, and originals. Members can hold their memberships if needed, and canceling doesn’t create any significant problems, though some users have reported minor issues with cancellations.
We also analyzed the ACX, the platform through which authors and publishers provide audiobooks to Audible. Authors earn royalties for every audiobook sold. This legitimate business model has attracted different content creators to offer their works on Audible. However, some claims indicate that there might be fake scams where books receive suspiciously high ratings that might mislead customers.
While there’s room for improvement in customer services, it’s still quite reasonable for such a large platform. The company provides adequate support and helps identify if users receive any suspicious emails.
Here are the key points:
- Amazon owns Audible and offers genuine content.
- It has a legitimate subscription model, with options like Audible Plus and Audible Premium Plus.
- Audible allows authors and publishers to sell their audiobooks and earn royalties.
- Customer service support is adequate, though there’s room for improvement.
- Beware of possible review scams when selecting books.
After extensive research, we can confidently state that Audible is not a scam. It’s a genuine service, but users must exercise caution when choosing content based on ratings.
What Is The Company’s Scam Grade for Audible?
We have delved deep into the credibility of Audible to determine its scam grade. To do so, we have considered various aspects such as user reviews, potential red flags, and their connections with legitimate companies.
While some users have faced issues with customer service, credit card charges, and free trial problems, most of these conflicts seem to have been resolved, as seen on the Better Business Bureau® Profile of Audible. Some negative reviews exist on SiteJabber, but many customers are satisfied with Audible’s services.
It’s essential to notice a recent phenomenon related to Audible, which can be misleading. Some self-proclaimed advertisers on platforms like YouTube claim that Audible is an easy way to make passive income. However, these advertisers are typically not affiliated with Audible or Amazon. This situation has raised some concerns and given Audible a false appearance of being untrustworthy.
On the other hand, Audible is owned by Amazon, a reputable and well-established company. Audible has been around for several years, providing a legitimate service to customers who purchase and listen to audiobooks through their platform.
Considering all factors, we have decided on the following scam grade for Audible:
- Legitimate affiliations: A
- User satisfaction: B
- Misleading advertisers (not affiliated with Audible): C
We believe that Audible is a legitimate company based on our findings. However, caution should be exercised while dealing with third-party advertisements and claims on passive income.